Search
home our services about C&INC divisions
contact us
servises
FAQ
Our Services Index > Our Services > Network Services  
FAQ

University Affairs Administration System:

FAQ on Temporary Salary Posting System:
Q1： Printing problem of the HP LaserJet 4L (print out black pages).
Q2： What is printed out is not in the order that I have keyed in.
Q3： The red LED of the HP LaserJet 5P blinks but it does not print.
Q4： Error messages appear while printing in Windows 2000.
Q5： The default printer is Epson N2010 and the program does not run.
Q6： How do I copy all the data in the old computer if I reinstall the operating system of my computer or get a new computer?
Q7： I get an error message while making a disc with version 2.0.
Q8： As soon as I start version 2.0 I get error message, such as Exception Abstract Error in module SALARY.EXE
Q9： Using version 2.0 to make discs will overwrite the original account posting information.
Q10： How do I backup the account posting information in version 2.x?
Q11： I cannot scroll down the names of Salaries for Staffs on Labor Insurance and NHI.
Q12： I cannot run the Internet update program.
Q13： While making a disc an error message appears - Please Use Update Enquiries.
Q14： After updating the SP2 in some of the WinXP computers, error messages appear while running the installation program of this system.
Q15： When WinXP runs the system installation program error messages appear– Unable to find procedure input point Getiums (Msdart.dll in DDL).

Q1： Printing problem of the HP LaserJet 4L (print out black pages).
A1： The driver of HP LaserJet 4L may have some problems. Please change your printer driver to HP LaserJet III. Please go to [Start] ---> [Setting] ---> [Printer] ---> [Add Printer] and add a printer. For manufacturer select HP and for printer select HP LaserJet III. Set this printer as the default printer and then print.
→ TOP
Q2： What is printed out is not in the order that I have keyed in.
A2： The order of printing for versions older than 1.2 is based on the order of the personal ID number; therefore, if the order of printing is incorrect please download the new version and upgrade your program.
→ TOP
Q3： The red LED of the HP LaserJet 5P blinks but it does not print.
A3： HP Laser Jet 5MP, 5P, 6MP, and 6P have 2 paper trays, one on top of another. When the red light flashes, it means there is no paper. But if there is paper and the red light flashes, please check if Auto Selection is ticked onthe [Paper Source] in [Printer Setting]. If not, please correct it. If Auto Selection still does not work, please put paper in the upper paper tray and then you will be able to print.
→ TOP
Q4： Error messages appear while printing in Windows 2000.
A4： The problem is that the default temp path in Windows 2000 is too long. Please follow the steps below.
  1. Create a temp menu under c:\. You can key in md c:\temp in [Start]--[Run] or do this in File Manager
    If c:\temp already exists, you can skip creating the temp menu.
  2. Click on Start – Setting -- Control Panel, and when the Control Panel window appears, find the System icon in this window and double click on it.
The System Contents window appears, select Environmental Variable in the Advanced tab and find the TMP variable. The default variable value is %USERPROFILE%\Local Settings\Temp, change it to c:\temp and click on OK.
→ TOP
Q5： The default printer is Epson N2010 and the program does not run.
A5： Thanks to EPSON Taiwan for lending me an Epson N2010 printer for testing. The test results show that the printer works properly in Win98, WinXP, and Windows 2000 Professional, but in Windows 2000 Server programs do not run properly. After checking, I found that the printer driver and the reporting program used by the Temporary Salary Posting system are not compatible with each other, and the temporary way to resolve this problem is to add another default printer driver choosing HP Laser Jet 4P where the Temporary Salary Posting will work and print properly. For users who have encountered this problem please try this method and email your test results to vinchen@ccms.ntu.edu.tw
→ TOP
Q6： How do I copy all the data in the old computer if I reinstall the operating system of my computer or get a new computer?
A6： The data files for Temporary Salary Posting System are stored in c:\program files\salv2\data\user.mdb by default. Backup these files, after formatting the computer, reinstall the Temporary Salary Posting System V2.x, the newly installed system does not have any account posting data, copy the backup user.mdb to c:\program files\salv2\data\user.mdb and overwrite the files in the new computer. Please note that this action will overwrite the account posting data in the new computer.
→ TOP
Q7： I get an error message while making a disc with version 2.0.
A7： The error message ODBC Error means it is not a valid path ---- please check first that the disc is not corrupted.
The error message is ……Insufficient Reintegration Info…
Please download and install MDAC Download MDAC 2.5
→ TOP
Q8： As soon as I start version 2.0 I get error message, such as Exception Abstract Error in module SALARY.EXE
A8： Please first ensure that the version is newer than V2.02. To check the version, please look at the top of the system window which should read “NTU Temporary Salary Posting System V2.02 ……”
Versions 2.0 and later versions have omitted the Delphi BDE engine and used the Microsoft ADO components to access the Access and the DBF so you need to install MDAC 2.5. Please download and install MDAC Download MDAC 2.5
→ TOP
Q9： Using version 2.0 to make discs will overwrite the original account posting information.
A9： Please upgrade your version to V2.01 or newer ones.
→ TOP
Q10： How do I backup the account posting information in version 2.x?
A10： The data files of Temporary Salary Posting System are stored in c:\program files\salv2\data\user.mdb by default. If you want to make a backup copy this file to a disc or to other menus.
→ TOP
Q11： I cannot scroll down the names of Salaries for Staffs on Labor Insurance and NHI.
A11： Salary Posting for Personnel on Labor Insurance and NHI can automatically select the personnel that are marked as having joined the Labor Insurance and the NHI and bring out their salary and insurance premium information. Please tick “Yes” in Data Maintenance --> Personnel for those who are on Labor Insurance and NHI so that while posting the accounts you can scroll down and select the personnel and do not need to repeatedly enter the salary and insurance premium information every month.
→ TOP
Q12： I cannot run the Internet update program.
A12： Internet updating programs connect to the server of the C&INC via FTP, so if the Internet you are using has a firewall to block this connection the Internet updating program will not be able to run properly. You can manually download the most updated program from the Downloads web page and unzip the file under c:\program files\salv2\ to replace the original salary.exe Salary Posting execution file.
Please note that you must close the Temporary Salary Posting System before executing this action.
→ TOP
Q13： While making a disc an error message appears - Please Use Update Enquiries.
A13： It is found lately that users backup the Temporary Salary Posting System by burning it on CDs. On the CDs the files are automatically set as Read-Only files and so when you copy the files on the CDs to the hard drive the files are still Read-Only files and you can not write more data. To resolve this problem please check that all files under data file path c:\program files\salv2\data should not be Read-Only files. To check, click on My Computer --> c:\program files\salv2\data\ and then click on File, then right click on Content, and check that “Read Only” is un-ticked.
→ TOP
Q14： After updating the SP2 in some of the WinXP computers, error messages appear while running the installation program of this system.
A14： After updating the SP2 in the WinXP, the following error messages are displayed in some of the computers when the system installation programs are running:
c:\windows\system32\autoexec.nt. system files are not suitable to run the MS-DOS and MicroSoft Windows application programs.
To solve this problem: Find c:\windows\repair\autoexec.nt first and copy it under c:\windows\system32\ , then try to run the installation program.
To be safe, back up the autoexec.nt already in c:\windows\system32\. If problems occur in the future you can recopy it.
→ TOP
Q15： When WinXP runs the system installation program error messages appear– Unable to find procedure input point Getiums (Msdart.dll in DDL).
A15： While running the program the error message - Unable to find procedure input point Getiums (Msdart.dll in DDL) appears. This is a problem with your XP MSDART.DLL. Please download msdart.zip and unzip it to c:\windows\system32\ first, then try to run the installation program.
To be safe, back up the autoexec.nt in c:\windows\system32\. If problems occur in the future you can recopy it.
→ TOP
FAQ Personnel Information Enquiry System:
Q1： Are other browsers applicable?
Q2： How do I log in?
Q3： I cannot log in, what can be the causes?
Q4： After logging in to the system, no functions are available?

Q1： Are other browsers applicable?
A1： Only IE (version 5.5 and later) is applicable.
→ TOP
Q2： How do I log in?
A2： Please use C&INC account and password to log in to the system. If you do not have a C&INC account, please apply for one first.
→ TOP
Q3： I cannot log in, what can be the causes?
A3： The following causes could be why you are unable to log in:
  1. You are not a staff member of the NTU.
  2. Internet connection is abnormal. Please check that the Internet connections are normal and try again later.
  3. Wrong account name or password have been entered (passwords are case sensitive).

→ TOP
Q4： After logging in to the system, no functions are available?
A4： This is an access related problem; please contact Mr. 簡棟義at the Personnel Office.
→ TOP
FAQ on Document Tracking System:
Q1： What is “Document Tracking System”? Why does the University need this system?
Q2： What is the website of the NTU “Document Tracking System”?
Q3： What is the principle of tracking for the NTU “Document Tracking System”?
Q4： Compared to the existing document delivery methods, what are the benefits of implementing the “Document Tracking System”?
Q5： Does the “Document Tracking System” track all types of documents? Does it include General Official Letter or other documents? When will it be implemented?
Q6： What are the limitations on the account and password required to enter the “Document Tracking System”?
Q7： I currently do not have an account and password issued by the NTU C&INC, how do I apply for them?
Q8： What are the main functions the “Document Tracking System” provides?
Q9： What methods does the “Document Tracking System” provide for the tracking of the current location of paper documents?
Q10： I am responsible for document delivery and receiving at my unit, will there be any changes in the way I do after the implementation of the tracking system?
Q11： Can you describe the ”University Receipted Document” more clearly so that I can pay special attention to it while checking?
Q12： Which units of the University must log on to the Internet to register the receipt of the documents? Are document undertakers also required to register the receipt of document online?
Q13： How do I use (self-drafted official letters, drafts and other official letters)?
Q14： How do I use other official letters?
Q15： How do document messengers use the system?
Q16： I have delivered a paper document and it has been signed on the receipt, but the other unit has not receipted the document on the “Document Tracking System” so that the web page information still displays it as “being delivered” and therefore creates errors in document enquiries. What should I do? (How long should one receipt a document online after receiving the paper document?

Q1： What is “Document Tracking System”? Why does the University need this system?
A1： Currently the document deliveries of the various units in the University are mostly still received by traditional handwritten receipt books, and fast enquiries are unable to be made using the computers. Although some of the units have electronic receipting system that prints listing of delivered documents, the system is only applicable to internal enquiries of the units and enquiries for other units are not provided. While tracking a document one often has to call the reception desk of each unit to make enquiries, which is very time-and manpower consuming, and very inconvenient for the flexible handling or tracking of documents. For the above reasons, the NTU "Document Tracking System” was co-developed by the Documentation Division, Office of General Affairs, and the NTU Computer and Information Networking Center (C&INC).
→ TOP
Q2： What is the website of the NTU “Document Tracking System”?
A2： The website is:http://doc.ntu.edu.tw/track
→ TOP
Q3： What is the principle of tracking for the NTU “Document Tracking System”?
A3： This is a system that allows each unit to enter the same system server via the Internet. In coordination with the current movement of the paper documents by registering the document receipt barcode or document tracking barcode of the reception desk of each unit or individual, the system retrieves the most updated location of paper documents and provides authorized users to log on at anytime to enquire about the location, contact information of the undertaker of the paper documents, and to take control of the document movement.
→ TOP
Q4： Compared to the existing document delivery methods, what are the benefits of implementing the “Document Tracking System”?
A4： The benefits of this system are :
  1. The receipt books of the entire University are electronically enabled, integrating and linking the document delivery and receipt information of all units.
  2. Log on to the Internet instead of calling to check the documents, which saves both time and money.
  3. Reduce the business volume of the reception desks of the University on telephone calls for document enquiries.
  4. Improve the condition that enquiries are temporarily unavailable while traditional hand written receipt books are out with deliveries.
  5. Effectively control the most updated movements of the documents and improves document processing qualities.
  6. Times of delivery and receipt for each document are clearly recorded which helps with document management.

→ TOP
Q5： Does the “Document Tracking System” track all types of documents? Does it include General Official Letter or other documents? When will it be implemented?
A5： The implementation of this system is divided into two stages: First stage: to track “External Documents from Outside of the University”, implemented as from December 15, 2005.
Second stage: to track “self-drafted official letters and drafts”, implemented online by the undertakers of Office of General Affairs as from June 5, 2006.
For documents other than those listed above, please contact Ms. 黃靜芳 at 33662126.
→ TOP
Q6： What are the limitations on the account and password required to enter the “Document Tracking System”?
A6： In order to enter the system you will only need to have the personal email account and password issued by the C&INC of NTU.
→ TOP
Q7： I currently do not have an account and password issued by the NTU C&INC, how do I apply for them?
A7： Please refer to http://apply.cc.ntu.edu.tw/ for details.
→ TOP
Q8： What are the main functions the “Document Tracking System” provides?
A8： The main functions are:
  1. It displays the current locations and contact information of the undertakers of paper documents.
  2. It tracks up to Level I and Level II units (individual undertakers).
  3. It generates document delivery slip of each unit in different time slots (and can be used for the other party to sign for receipt).
  4. It displays each subject and time of delivery after the document was received by the University.
  5. It displays all documents that a unit or an individual has received or been passed through (or yet to complete) within a certain period of time.

→ TOP
Q9： What methods does the “Document Tracking System” provide for the tracking of the current location of paper documents?
A9： Entering “University Receipted Document Number”, “Subject Keywords”, “Document Originating Unit”, “Document Date”… etc. will allow both simple or compounded enquiries.
→ TOP
Q10： I am responsible for document delivery and receiving at my unit, will there be any changes in the way I do after the implementation of the tracking system?
A10： If document delivery or receipting staff of the unit discovers that a document that is to be delivered is a ”University Receipted Document” that has a University Receipted Document Barcode, the staff should enter the system and send the document online, print the “Document Delivery Slip”, and deliver the printout with the paper document to the next unit for signed receipt. That is, ”University Receipted Document” must be picked out and processed differently, as they are no longer receipted by signing in the traditional receipt books of the units or by signing on any other listing. Furthermore, at this stage the basic information (subjects and outlines) of a ”University Receipted Document” are automatically provided by the system, where document delivery or receipting staff can be dispensed with handwriting or typing in the basic information.
→ TOP
Q11： Can you describe the ”University Receipted Document” more clearly so that I can pay special attention to it while checking?
A11： A University Receipted Document is an official document from an external unit outside of the University to the University (such as documents from the National Science Council or the Ministry of Education), it can be a general document or an electronic document, and the system only tracks original manuscripts of University Receipted Document that have Document Receipted Barcodes stuck on, excluding small number of Photostat copies of the documents that have or do not have Document Receipted Barcodes. Moreover, as University Receipted Document is often overwritten after it has been forwarded. In order to avoid omissions the undertakers are requested to make a reminder by making a fold on the corner of the document before overwriting it and reception desks of the units can regularly make use of the “Documents that are yet to be processed within a certain period of time” function of the system to filter out the unregistered documents and have them registered.
→ TOP
Q12： Which units of the University must log on to the Internet to register the receipt of the documents? Are document undertakers also required to register the receipt of document online?
A12： The tracking information of this system becomes more and more detailed towards the end of the track and if undertakers can coordinate with the online registering, the processing of the tracking can be extended to individuals. However, considering the inconveniences generated by receipting online in the first stage, only the registers up to the original receipt desks in the University will be required. The original receipt desks are the following units:
Please note that you must close the Temporary Salary Posting System before executing this action.
→ TOP
Q13： How do I use (self-drafted official letters, drafts and other official letters)?
A13：
  1. Each document undertaker must download Document Sample (please save it in your computer and then open it) again from the Website of Documention Division, Office of General Affairs, the Sampleprovides hyperlinks to the acquiring Tracking Barcodes online and system website.
  2. After opening the document sample, please click on the hyperlink inside the grid, log in and Copy “Document Tracking Barcode” picture file, then Post it on Document Draft (word file). If you experience difficulties posting, you can also use the tracking barcode issued by the Documentation Division to each unit.
  3. After completing the Subject, Descriptions, etc, of the document in the word file, log on to the website of the Document Tracking System first (using the account and password issued by the C&INC) and go to “Undertakers Area”, click on “Add New Document”, then complete the Register draft column positions in order.

→ TOP
Q14： How do I use other official letters?
A14：
  1. After the documents that have barcodes (university receipted barcodes/tracking barcodes) are distributed to the units, the undertaker should immediately receipt the document online. (Click on the “Document Receipt Register) key of the system).
  2. The undertaker of the unit of the document should also receipt the documents online in accordance with the procedures mentioned above.

→ TOP
Q15： How do document messengers use the system?
A15：
  1. Reception staff (document delivery and receiving) should register document deliveries and receipts for the following documents on the tracking system website :
  2. Documents from outside of the University but stuck with the University receipt barcode.
  3. Documents stuck with the ”Document Tracking Barcode” (self-drafted official letters and drafts).
  4. Please note the following while processing self-drafted official letters and drafts :
    • Documents not stuck with ”Document Tracking Barcode” should be returned to the undertaker for the sticker. The undertaker should also log on and enter the 【Add New Document】 page, and register the information.
    • If a document is given a Tracking Barcode by the undertaker but is not registered on the system, when you log in for document deliveries the system will display the warning “Document does not exist, please verify!” The document must then be returned to the undertaker for registration.
  5. After the documents are distributed to the units, document delivery or receipting staff should remind the undertaker to receipt the document online as soon as the undertaker receives the documents with the aforementioned barcodes.
  6. Traditional document receipt books of the units should no longer be used for the delivery and receipt of the aforesaid documents. The document delivery slip printed by the tracking system should be used and document delivery slips that have been signed and stamped should be filed in the special files and kept for at least 6 months or more.

→ TOP
Q16： I have delivered a paper document and it has been signed on the receipt, but the other unit has not receipted the document on the “Document Tracking System” so that the web page information still displays it as “being delivered” and therefore creates errors in document enquiries. What should I do? (How long should one receipt a document online after receiving the paper document?
A16： Document receiving unit should log on to receipt the document in half a working day (4 hours) after signing for the receipt of the document. After a document is delivered and signed for the receipt but the online receipt is delayed, the document delivery unit can immediately notify the other party to process for the receipt, or the document delivery unit can send the copy of the receipt of the original document to the Documentation Division by fax (23623270) stating that the receipt has been delayed. The Documents Division will regularly compile statistics of delayed receipts in each unit and suggest the Secretariat to include this in the assessment on document management.
→ TOP

FAQ on Official Affairs Address Book System for Faculty and Staff Members:
Q1： Common errors found in the maintenance of unit information
Q2： Unable to add new personnel: unit administrator does not have the authority to add new personnel.
Q3： Unable to add new personnel: unit administrator does not have the authority to add new personnel.
※ info[Faculty and staff members] / Personal Address Book Maintenance or Enquiries / Official Affairs Address Book System for Faculty and Staff Members
※General problems: please call Ms. 林慧琦 at Retirement, Pension and Insurance Division, Personnel Department (02)3366-5948
※System problems: please call Mr. 許凱平 at C&INC (02)3366-3367
Q1： Common errors found in the maintenance of unit information
A1：
  1. You have logged in with your personal account by mistake (personal account only allows you to edit personal information)
  2. You have logged in with your official affairs account by mistake.

→ TOP
Q2： Unable to add new personnel: unit administrator does not have the authority to add new personnel.
A2： Please list the new personnel at the end after printing. The Personnel Department is responsible for adding new personnel.
→ TOP
Q3： Unable to add new personnel: unit administrator does not have the authority to add new personnel.
A3： The Macros is only used for typesetting and contains no virus. If you feel uneasy, please install anti-virus software on your own.
→ TOP
FAQ on Email Payment Notification System:
  1. Users with C&INC email accounts can apply directly online.
  2. Users without C&INC email accounts or users who have not passed the account password verification must apply by fax. Please print the application forms and attach ID card, Faculty and staff member card, or student card at the back, sign and fax Cashier Division at (02)23651431.
  3. Scope of enquiries : Only limited to post office payments (only limited to Temporary Salary Posting System, and excluding Tutor’s Fees, Leave and Traveling Allowances, and overtime pay).
※ info[Faculty and staff members] / Account Claims Enquiries / Payment Notification / Email Payment Notification System
※ Common problems: please call Ms. 林慧琦 at Retirement, Pension and Insurance Division, Personnel Department (02)3366-5948
※ System problems: please call Mr. 許凱平 at C&INC (02)3366-3367
FAQ on General Student Information Registering System:
Q1： What do I do with problems in saving files?
Q2： I did fill in the details, but everything goes blank after the file was saved!
Q3： What do I do with Timeout?
Q4： Questions related to account and password.
Q5： My name becomes “?” or cannot be seen.
Q6： Can I use browsers other than IE?

Q1： What do I do with problems in saving files?
A1： Some computers are experiencing file saving troubles (please do not use non-Big5 characters), please download 1.doc and fill in.
→ TOP
Q2： I did fill in the details, but everything goes blank after the file was saved!
A2： Please re-confirm using print function, if you can see the information it means there is no problem. Print it out as a proof of your filling in the details.
→ TOP
Q3： What do I do with Timeout?
A3： Currently the Session Setting is 20 minutes. If no action has occurred for 20 minutes after logging in, for security and efficiency purposes the server will close the Session and you will not be able to save files, and Timeout will then be displayed. Press Ctrl+N and log in from a new window, then close the new window and return to the original window and continue to edit or save.
→ TOP
Q4： Questions related to account and password.
A4： For details please refer to http://ccms.ntu.edu.tw/~jsc/93/1.txt
→ TOP
Q5： My name becomes “?” or cannot be seen.
A5： In the information system each character contains 2 parts, the font (picture) and the character (number). If the number of such character does not have a corresponding picture in your computer it would appear as "?" or will not be displayed at all. As some of the characters are not created in the BIG5 character collection (over 10,000 characters), if some of the characters in your name happen to fall out of the BIG5 range, the information system of the University must create the characters, and your computer therefore must also install the NTU Character Creation File in order to view the characters made.
→ TOP
Q6： Can I use browsers other than IE?
A6： To improve the comfort and convenience of use the web page uses some technologies specific to IE; therefore, currently some problems might occur using browsers other than IE.
→ TOP
FAQ on Graduating Student University Leaving Procedures Enquiry System:
Q1： Are other browsers applicable?
Q2： How do I log in?
Q3： I cannot log in, what can be the causes?
Q4： After I have logged in to the system, no functions are available?

Q1： Are other browsers applicable?
A1： Only IE (version 5.5 and later) is applicable.
→ TOP
Q2： How do I log in?
A2： Please use C&INC account and password to log in to the system. If you do not have a C&INC account, please apply for one first.
→ TOP
Q3： I cannot log in, what can be the causes?
A3： The following causes could be why you are unable to log in :
  1. Your are not a graduating student of the year.
  2. Internet connection is abnormal. Please check that the Internet connections are normal and try again later.
  3. Wrong account name or password has been entered (student numbers and passwords are case sensitive).

→ TOP
Q4： After I have logged in to the system, no functions are available?
A4： This is an access related problem; please contact Chief Mr. Lee at the Office of Academic Affairs.
→ TOP
FAQ on Access Management System:
Q1： Are other browsers applicable?
Q2： How do I log in?
Q3： I cannot log in, what can be the causes?
Q4： After I have logged in to the system, no functions are available?

Q1： Are other browsers applicable?
A1： Only IE (version 5.5 and newer) is applicable.
→ TOP
Q2： How do I log in?
A2： Please use C&INC account and password to log in to the system. If you do not have a C&INC account, please apply for one first.
→ TOP
Q3： I cannot log in, what can be the causes?
A3：
  1. Click on Start – Setting -- Control Panel, and the Control Panel window appears, find the System icon in this window and double click on it. When the System Contents window appears, select Environmental Variable in the Advanced tab and find the TMP variable. The default variable value is %USERPROFILE%\Local Settings\Temp, change it into c:\temp and then click on OK.
  2. You are not a staff member of the NTU.
  3. Internet connection is abnormal. Please check that the Internet connections are normal and try again later.
  4. Wrong account name or password have been entered (passwords are case sensitive).

→ TOP
Q4： After I have logged in to the system, no functions are available?
A4： This is an access related problem; please contact Mr.劉建宏 at the System Design Division, C&INC.
→ TOP
FAQ on ePaper:
Q1： Can I publish ePapers?
Q2： Can I subscribe to ePapers?
Q3： I am a Unit Administrator, how do I publish ePapers?
Q4： Who should I contact for questions about accounts?
Q5： What if I still have problems with operation and use?
Q6： How do I acquire the most updated messages of operation?

Q1： Can I publish ePapers?
A1： You have to be a Level I or II unit in the University with official accounts.

→ TOP
Q2： Can I subscribe to ePapers?
A2： You can subscribe freely as long as you have an email address (from the University or not from the University).
Subscription website: http://epaper.ntu.edu.tw/ or find the subscription link from【 Student Information Web Services 】
→ TOP
Q3： I am a Unit Administrator, how do I publish ePapers?
A3：
  1. Login in with the official account and password of your unit.
  2. Create ePaper.
  3. Import the email addresses of your ePaper subscribers. Make sure that the file names must be in English and the files must be text only format.
  4. Notify the C&INC 【 Administrator 】 to add it to the Subscribe Page.
  5. Compose the ePaper.
  6. You can design your own template or use the templates provided by C&INC, or not use any template at all.
  7. Send a test mail before sending the ePaper.
  8. Tick on the email groups you wish to send the ePapers to and send the ePaper.
  9. Process queuing.
  10. If this is an initial edition please do notify the C&INC【 Administrator 】 . We will notify the entire University of initial editions and invite everyone to subscribe to it.

→ TOP
Q4： Who should I contact for questions about accounts?
A4： For account related questions please contact the Information Management Division, C&INC 33665022, 33665023
→ TOP
Q5： What if I still have problems with operation and use?
A5：
  1. Send us your enquiry via 【 Message Board 】 and you will receive the response very quickly.
  2. Call Engineer at (02) 33665017.
  3. View the operations of ePaper video epaper_guide.wmv underneath the 【 help Web Page】: (right click on the video file -> save as another file on your PC -> use your media player to open the file and start watching the video).

→ TOP
Q6： How do I acquire the most updated messages of operation?
A6： Browse【 help Web Page】https://epaper.ntu.edu.tw/admin/help/ for the most updated information.
→ TOP
 
Copyright © National Taiwan University All Rights Reserved.
1 Sec.4, Roosevelt Rd., Taipei, Taiwan, R.O.C. 106
TEL:(02)3366-5022 or 3366-5023
Recommended resolution: 1024 * 768